WORK EXPERIENCE
Leuterio Realty and Brokerage
Licensed Real Estate Broker ( Home Based) | FEBRUARY 2016 – PRESENT
Solicits potential clients to buy, sell, and rent properties. Advise clients on prices, mortgages, market conditions, and other related information. Mediates negotiations between the buyer and seller.
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SmarterED AU
Admin VA | Aug 2022 - present
Manages the CRM and caters to customers' inquiries, creates invoices, applies payments, and does technical support. Also manages WordPress using codes: HTML, Latex, Katex, and chemical and mathematical equations. Send and manage email marketing campaigns and manage the webpage.
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Windward Software Philippines
Software QA July 2017 - present
Create detailed, comprehensive, and well-structured test plans and test cases. Estimate, prioritize, plan, and coordinate testing activities. Identify, record, document thoroughly, and track bugs. Perform thorough regression testing when bugs are resolved. Monitor debugging process results. Investigate the causes of non-conforming software and train users to implement solutions. Track quality assurance metrics, like defect densities and open defect counts. Stay up to date with new testing tools and test strategies
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Support Group Lead (accounting queue) | February 2012 - July 2017
Provides quality and efficient customer service to customers through the daily management of a team including motivating, recognizing, and rewarding, coaching, counseling, training, and problem-solving.
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Accounting Technician | July 2011 - February 2012
Provided solutions to the customer’s How Do-I questions related to the accounting software and undertook a wide range of accountancy, financial and taxation tasks.
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Matrix Constructions, Norfolk VA
Part-time Bookkeeper, QB Admin February 2018 – March 2019
Manages the QB premier transactions from purchases to sales . Manages theWaveapp transactions and transfer it to QB premier. Month End reconciliations, Financial reports. Creates excel spreadsheet presentations on the financial status of the company.
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Safe Ride Car Rentals
Accounts Auditor, Quickbooks Admin (Home Based, Part-time) | APRIL 2016 – November 2020
Provides software How Do-I resolution to the employees, assists the accounting staff in their bookkeeping and accounting issues and makes sure that accounting reports are correct and accounted for.
Audits the bank accounts and other ledgers monthly to make sure that what is recorded in QuickBooks coincides with the real-life information and documents
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Etelecare Global Solutions
Technical and Accounting Support | DECEMBER 2009 - FEBRUARY 2011
Provided technical and network problem resolution to customers by performing a question diagnosis while guiding users through step-by-step solutions such as resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software setup, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues.
Undertook a wide range of accountancy, financial and taxation tasks and also provided solutions on customer’s How do-i questions about the accounting software.
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Union Bank Central Processing, Subangdaku, Mandaue City, Cebu
Credit Card Telemarketer February 2007 - NOVEMBER 2009
Made sales and market products and services by phone, answered incoming customer calls and made outgoing sales calls, maintained, and thorough understanding of products and services, process sales, met sales goals